Design of a Quality Management System for the Paper Mill Don Bosco, Nuevo Chimbote, Áncash - Perú

Abstract

The present paper is about a non-experimental research work that was developed in the Don Bosco Paper Mill, a company dedicated to the elaboration of handmade paper products with cotton fiber that seeks to position itself in the national and foreign market with a high-quality product. Thus, to improve competitiveness and ensure the quality of its products, it was proposed to design a Quality Management System (QMS) based on ISO 9001: 2008. To this end, as a starting point, a strategic analysis was prepared to determine the mission, vision, values, and a SWOT analysis. Then, a diag­nosis of the company was carried out according to the requirements demanded by ISO 9001:2008, through a checklist. The Quality Cost Survey of the Mexican Institute of Quality Control (IMEC­CA) was also applied. The results of the diagnosis showed that improvements were required from the organization of support to the assurance of its procedures. According to the ISO 9001:2008 standards, the QMS found was deficient, with 44.58% compliance. For its part, the IMECCA survey indicated that in Don Bosco Paper Mill 11.8% of its sales represent quality costs, specifically in the evaluation and correction of defects. Based on these results, a QMS was designed for the Don Bo­sco Bin. To this end, it was proposed to reorganize the company into six areas, seven responsible, a Management Committee for the management of the Paper Mill and a Director for decision-making involving important expenses. Finally, the investment budget for the implementation of the QMS in S/. 18616. 13.